2ebet's Privacy Policy

2ebet is a secure and reliable online entertainment platform operated for Bangladeshi players. We place the highest importance on our users' privacy and are committed to keeping their personal information safe.

This Privacy Policy ("Policy") explains how 2ebet collects, uses, discloses, stores, and protects your personal information. By using our website, you are considered to have agreed to the terms of this Policy.

This Policy applies to all of 2ebet's services, websites, mobile platforms, and related applications. If you do not agree with any terms of this Policy, please refrain from using our platform.

2ebet collects various types of information. This information falls into two main categories: information you provide directly and information our technology collects automatically.

1. Information You Provide Directly

When registering an account or using the platform, you may provide the following information:

• Full name and date of birth
• Email address and mobile number
• Residential address
• National ID or passport details for identity verification
• Payment method details (bKash, Nagad, or Rocket number)
• Information provided when contacting our support team

2. Automatically Collected Information

When you use the 2ebet platform, our systems automatically record the following information:

• IP address and device type
• Browser type and version
• Operating system
• Time spent on the platform and details of pages visited
• Login and logout times
• Gaming activity logs and transaction history
• Information obtained through cookies and similar tracking technologies

3. Information Received from Third Parties

We may sometimes receive information about you from identity verification service providers or payment processing partners. This information is always collected within a legal framework and based on your consent.

2ebet uses your information only for the following legitimate purposes. Your information is not used for any additional purpose without your consent.

Service Delivery & Operations

• Creating, verifying, and managing your account
• Processing deposits, withdrawals, and transactions
• Managing bonuses and promotional offers
• Delivering gaming services without interruption

Security & Compliance

• Preventing fraud, money laundering, and other illegal activities
• Ensuring age verification (21 years or older)
• Complying with applicable laws and regulations
• Ensuring responsible gaming

Communication & Support

• Responding to your requests and complaints
• Sending platform updates and important notifications
• Sending promotional communications with your consent

Platform Development

• Conducting analysis to improve user experience
• Identifying and resolving technical issues on the platform
• Developing new services and features

2ebet never sells your personal information to third parties for commercial purposes. However, in certain circumstances we may share your information with trusted partners.

With Service Providers

We share necessary information with the following categories of service providers, who may only use the information in accordance with our instructions:

• Payment processing services (bKash, Nagad, Rocket)
• Identity verification service providers
• Technology and server service providers
• Game software providers (Pragmatic Play, Evolution Gaming, Spribe, and others)
• Fraud prevention service providers

Under Legal Obligations

In the following circumstances we may be legally required to disclose your information:

• Under a court order or a valid request from a government authority
• To comply with applicable laws
• To assist in the investigation of fraud or cybercrime
• To protect our rights or property

In the Event of Business Changes

In the event of a merger, acquisition, or asset transfer, your information may be transferred to the new party. However, you will be notified in advance and they will also be bound by the terms of this Privacy Policy.

2ebet uses cookies and similar technologies to improve your platform experience. Cookies are small text files that your browser stores on your device.

Types of Cookies We Use

• Essential Cookies: Essential for maintaining login sessions and basic platform functionality.
• Functional Cookies: Help remember your preferences and settings.
• Analytics Cookies: Used to understand platform usage and improve services.
• Security Cookies: Help detect and prevent fraudulent activity.

Managing Cookies

You can manage cookies through your browser settings. However, disabling essential cookies may cause some platform features to not work correctly.

2ebet follows industry best practices and uses modern technology to keep your information secure. Our security measures are designed to prevent unauthorized access, modification, or disclosure.

Technical Safeguards

• 128-bit SSL (Secure Socket Layer) encryption technology
• All sensitive data stored in encrypted form
• Regular security audits and vulnerability assessments
• Firewall and intrusion detection systems
• Data stored in secure data centers

Administrative Safeguards

• Access to data restricted to authorized personnel only
• Regular privacy and security training for staff
• Strict logging and monitoring of data access
• Confidentiality agreements with third-party partners

2ebet retains your personal information only for as long as it is necessary and legally required. The retention period depends on the type and purpose of the data.

Account Information

All your account information is retained while your account is active. After the account is closed, certain information may be retained for a specific period to meet applicable legal obligations.

Financial Transaction Information

Records of all financial transactions are retained in accordance with regulatory and legal requirements. All transaction logs, including deposit and withdrawal details, are kept for the required period.

Gaming History

Your gaming activity history is retained to ensure responsible gaming and to assist with issue resolution.

Marketing Information

After you opt out of marketing communications, we no longer use marketing-related information. However, consent history may be retained for legal record-keeping purposes.

2ebet respects your rights regarding your information. You may exercise the following rights:

Right to Know

You have the right to request information about what data we hold about you. We are committed to providing this information in an accessible format.

Right to Rectification

If any information we hold about you is inaccurate or incomplete, you may request a correction. Some information can be updated directly from your account settings.

Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, some information must be retained for a set period due to legal obligations.

Right to Object

You have the right to object to marketing communications or any other specific type of data processing.

Right to Data Portability

Where reasonable, you may receive your personal information in a structured, commonly used format.

To exercise any of these rights, contact us at [email protected]. We will respond to your request within the legally required timeframe.

2ebet's services are only available to users aged 21 and above. We do not knowingly collect or process personal information from any minor.

If we are informed that a minor has used our platform, we will immediately close that account and delete all related information.

If you believe a minor has registered on our platform, please notify us at [email protected].

Our platform may include services from third-party game software providers (including Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and others). These providers may have their own privacy policies that differ from ours.

2ebet is not responsible for the privacy practices of these third parties. We recommend that you review the privacy policy of the relevant provider.

Before sharing information with any third-party service provider, we ensure that they maintain appropriate data protection standards and operate under a data processing agreement.

2ebet may update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:

• Sending a notification to your registered email address
• Displaying a prominent notice when you log in to the platform
• Updating the "Last Updated" date on this page

Continued use of the platform after an update will be taken as your acceptance of the new policy. We recommend that you review this page regularly.

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our support team is available 24 hours a day, 7 days a week.

We aim to respond to privacy-related requests as quickly as possible. We will process your request after verifying your identity.